Delivery and Returns Policy

Deliveries

Orders can be collected from our address in Maidenhead, Berkshire or posted to you with the indicated delivery charge.  At present we only deliver to addresses within the UK. The Cushion Cafe keeps a selection of stock in house for fast delivery within 2-3 working days.

Next day delivery may be possible for an additional charge.

The Cushion Cafe is proud to be a small family business, working around the usually family commitments and with that in mind, we will do our best to answer any queries and accommodate requests, as soon as we are able.

Purchasing a gift

Simply select the ship to a different address option at checkout.

We are unable to offer gift wrapping currently, but please be ensured that orders will be sent without pricing inside.

Returns

Should you wish to return an item please get in touch as we pride ourselves on our customer service.

Your order can be returned for a refund for the total cost of your item/s within 14 days from receipt of your delivery as per The Consumer Protection (Distance Selling) Regulations 2000. We are unable to refund or reimburse any postage and packaging costs incurred for sending the item back to us, should you change your mind on a product.

Items must be returned in an as-new condition, unused and in their original packaging.  If you return an item which is not in an as new condition your refund may be declined or you may be offered a partial refund to account for the resale condition. We recommend you use a tracked service as the goods remain your responsibility until they are in our possession.

Damaged/not to specification items

If your order arrives damaged or incorrect please notify The Cushion Cafe within 7 days of receipt of delivery.  A replacement shall be sent, alternatively, you may request a full refund. We may request you to return the item(s) and will either provide a freepost returns label or reimburse you of the postage cost. We recommend you use a tracked service as the goods remain your responsibility until they are in our possession.

Cancellation

You may cancel an item order, before it is dispatched, for a full refund.

Orders lost in the post

We will replace free of charge or refund in full an item which is deemed to be lost in the post. We reserve the right to wait up to 10 working days from the date of dispatch before taking further action regarding an undelivered item, or in line with our postal carrier’s lost package reporting process.

Refund method

If a refund is due to you for any reason, The Cushion Cafe shall refund the payment card originally used.

Return Process

To initiate a return or refund please begin by emailing hello@thecushioncafe.co.uk including within your email your name, order ID, email address and postal address used on your order, and the item details you wish to return with as much detail as possible for the reason.  These will aide our dealing with your request promptly.

Please allow up to 14 days for refund processing.